WE'RE CURRENTLY ADDING A 'BUILD YOUR OWN BOX' OPTION AND ARE IN THE PROCESS OF ADDING LOTS OF NEW PRODUCTS. PLEASE BE PATIENT AS OUR SITE MIGHT BE A BIT FUNKY FOR A BIT

FAQ

Can I order multiple gift boxes to be sent in different addresses?

Absolutely! There is only one shipping address permitted in the checkout process, so be be sure to add all the recipients Full Name, Address and Message in the 'Notes' section at the checkout. Alternatively, you can drop us an email at hellohiphooraymail@gmail.com with all the details and we'll help you out!

Where do I put the recipient's name and address?

At the check out there is a 'Notes' section where you can write the recipients Full Name and a short personalised message. When you enter the shipping details, just ensure that the 'shipping address' is the recipient's address, not your address.

Where do I put in my personalised message to the recipient?

There is a field on each product and Celebration Box page. If you just pop it into there, we'll do the rest!

Why is there a limit to the number of Add On's I can add to a box?

Our Celebration Boxes are already jam packed with fun, so there is a limit to how much more we can fit in there. If you have a box that you would like to specifically custom build, please reach out to hellohiphooraymail@gmail.com or DM us on one of our social channels to discuss.

What is the size of your gift boxes?

Our boxes are 220mm(L) x 160mm(W) x 85mm(H)

How can I pay?

We accept: Visa, MasterCard, American Express credit and debit cards,  PayPal. All items are stated in Australian Dollars (AUD).

Do you ship Internationally?

Unfortunately, at this stage we are only shipping within Australia. Bummer, I know! But hey, there's free shipping within Australia!

How do I track my gift box?

You'll get a message from us once your order is shipped which includes an AusPost tracking number or click here.

What if I need my gift box urgently?

If you left your celebration to the last minute, don't worry! We can express post your selected items. Express Post can be selected from our Add On's menu or click here

Do you offer a local pick-up?

Unfortunately, we don't offer local pick up. 

Are your packaging eco-friendly?

Yes, as much as possible. We use cardboard mailing boxes and shredded paper inside to protect the items. We encourage you to keep or reuse the boxes! We are constantly working to improving all of our items to be eco friendly and supportive of local small business where we can. 

 

Payment Security & Website Security

All card payments are processed through ShopifyPayments and PayPal. Our website is powered by Shopify - it uses Secure Sockets Layer (SSL), which ensures that all data between a web server and a browser remains encrypted.

Any other questions?

Feel free to send your questions through hellohiphooraymail@gmail.com or hit the contact button to reach out. Alternatively, we are pretty quick to respond via DM on Facebook or Instagram also.