FREE SHIPPING AUS-WIDE | CHECK OUT OUR NEW 'BUILD YOUR OWN' CELEBRATION BOX OPTION!

FAQ

How can I get in contact with you if I have a question?

We are very responsive via Instagram DM www.instagram.com/hiphooraymail and Facebook Messenger www.facebook.com/hiphooraymail and check email hellohiphooraymail@gmail.com regularly also.

 

Can I order multiple gift boxes to be sent in different addresses?

Absolutely! Only one shipping address permitted in the checkout process, so be be sure to add all the recipients Full Name, Address and Message in the 'Notes' section at the checkout. Alternatively, you can drop us an email at hellohiphooraymail@gmail.com with all the details and we'll make sure the right box gets to the right person!

 

Where do I put the recipient's name and address?

During the check out process, there will be a section to add the Billing Details (that's you) and the Shipping Details (that's the recipient). You can also add any extra names, addresses or comments in the 'Notes' section also at the checkout. NB When you enter the shipping details, just ensure that the 'shipping address' is the recipient's address, not your address.

 

Where do I put in my personalised message to the recipient?

If you are selecting a Curated Celebration Box, please write your message (and who the gift is from) in the Message section on the Celebration Box page.

If you are selecting the Build Your Own Box option, please write your message on the Mailer Box page

 

Is there a limit to the number of items I can add to a curated Celebration Box?

Yes. Generally we recommend a limit of 2 add on items to a curated Celebration Box. When browsing the add on items, each product will have a note regarding whether that particular item has a limit placed on it.

 

Why is there a limit to the number of Add On's I can add to a box?

Our Celebration Boxes are already jam packed with fun, so there is a limit to how much more we can fit in there. If you would prefer to curate your own box, perhaps look at using the Build Your Own Box option.

How many items can you put in a Build Your Own Box option?

We think the sweet spot is between 5-7 items, however depending on the item's size we may either be able to fit more or less. 

Eg if you would like to add two cans of prosecco, there is not much space for any other bulky items such as the Fluffy Crunch. If you would like to send a box with large range of multiples items, please reach out via email or DM to discuss options

 

What is the size of your gift boxes?

Our boxes are 220mm(L) x 160mm(W) x 85mm(H) - So think of an A5 sheet of paper

 

How can I pay?

We accept: Visa, MasterCard, American Express credit and debit cards,  PayPal. All items are stated in Australian Dollars (AUD).

 

Do you ship Internationally?

Unfortunately, at this stage we are only shipping within Australia. Bummer, I know! But hey, there's free shipping within Australia!

 

How do I track my gift box?

You'll get a message from us once your order is shipped which includes an AusPost tracking number or click here.

 

What if I need my gift box urgently?

If you left your celebration to the last minute, don't worry! We can express post your selected items. Express Post can be selected from our Add On's menu or click here

 

Do you offer a local pick-up?

Unfortunately, we don't offer local pick up. 

 

Is your packaging eco-friendly?

Yes, as much as possible. We use cardboard mailing boxes and shredded paper inside to protect the items. We encourage you to keep or reuse the boxes! We are constantly working to improving all of our items to be eco friendly and supportive of local small business where we can. 

 

Payment Security & Website Security

All card payments are processed through Shopify Payments and PayPal. Our website is powered by Shopify - it uses Secure Sockets Layer (SSL), which ensures that all data between a web server and a browser remains encrypted.

Any other questions?

Feel free to send your questions through hellohiphooraymail@gmail.com or hit the contact button to reach out. Alternatively, we are pretty quick to respond via DM on Facebook or Instagram also.